Tel: 07719 791991

 NKALKA 

    Tel: 07719 791991

Terms & Conditions 

 (the most up to date T&C are on the booking page)


Admissions
Please ensure you arrive during either the morning or evening opening hours,
Monday to Friday 6pm-8pm,
Saturday and Sunday 10am-11am and 6pm-8pm, unless otherwise agreed.  Please ensure that you put a label on your pet carrier with your name & your pets name on it.
 
Pre-Booking Visits
We encourage you to visit NKALKA’s before boarding your pet for the first time; we are very happy to show you round our facilities and answer your questions at any time during our opening hours. Please ring before you visit to guarantee we have someone available to show you round.
 
Rabbit Vaccinations
For the welfare of all our guests please note that failure to show proof of current vaccinations may require us to refuse to accommodate your pet unless we can get confirmation from your vet. We take copies of vaccinations certificates for our data base.  We advise that your rabbit is vaccinated no less than 2 weeks before start date.  You should be guided by your vet. If your bunnies come without their full vaccinations it is at your own risk and we cannot be held responsible.  We thoroughly advise the Myxomatosis, VHD1 and VHD2 coverage.  From 1st April 2019 we will require full vaccination to cover all three - Myxomatosis, VHD1 and VHD2 with a copy of the original vaccination card being taken.

Charging Policy
We charge every night your pet is with us. If your pet is already boarding with us, and you wish to collect your pet earlier than the date originally provided, you are still liable for the full boarding costs. Any additional days or extras will need to be paid for on collection.
 
Payment

A non refundable booking fee of £10 in off peak times or £20 in peak holiday season per hutch booking is requested from customers, with the outstanding amount to be paid on or before arrival. If required this can be transferred to another booking. Payment to be made in cash or bank transfer.  Balance to be paid before or on arrival of your pet.  Reservations will be held for 3 days without a booking fee, then the dates will be released,
  *** Please Pay the Booking Fee within 72 HOURS of the booking date either by CASH,  BANK TRANSFER, PAYPAL, IZETTLE request link or STRIPE.  If using PayPal please remember to use the FRIENDS & FAMILY option otherwise the PayPal charge will be added to the invoice If you do not know how to do this CONTACT ME FIRST.

Balance of Account. 
This is payable before or on arrival of your pet to our accommodation. We accept cash or Bank transfer to 776706 18745868. We are also introducing (April 2019 iZettle payment by an email link and credit card payment facility and online Stripe facility). Any additional fee to be paid on collection. If using PayPal please remember to use the FRIENDS & FAMILY option otherwise the PayPal charge will be added to the invoice If you do not know how to do this CONTACT ME FIRST.
 
Medication
All necessary medication must be supplied with clear instructions on administration. We do not generally administer injections, but please feel free to discuss in more detail).
 
Collections
Please ensure you collect your pet during the open times.  Obviously sometimes things go wrong and if you are running late for any reason please telephone to let us know on 07719791991.  Collections after our opening hours will not be allowed.

Cancellations
Any cancellations within 72 hours of check-in date will incur full boarding costs, unless we are able to board another pet at short notice.

Information - Boarding Contract
 We require all new customers to complete our boarding contract which asks for details of your pet(s) including;
• Medical conditions    Your full name and address
• Any behaviours or characteristics we need to be aware of
• Your vet’s details            Emergency contact details
Whilst in our care we will treat your pets as our own.  If there are times when we take a short family holiday (we all need one of those!) then the people we will have coming to look after your pets will be people we trust. We trust these people to look after our own large family of rabbits and hope that you will feel that because we entrust our OWN fur babies with these people that you will too.  We will only let these people have your contact names and number and rabbit details eg vets, dietary needs etc so that they can contact you and you can contact them.

Need for a vet
If your rabbit should require veterinary treatment: We will make every effort to contact you before taken to the vet. Any medical expense will be charged to you or they will need to be paid within 14 days if NKALKA incur the costs.  Sadly small animals can pass away with very little warning and it can be very quick after showing NO signs of illness. In the unlikely event that this should happen in our care, we will contact you immediately to discuss your wishes.
Whilst under our care your pet will be looked after as if they are one of our own, but unfortunately we cannot be held responsible for any injury, illness, loss or death to any animals whilst on our premises.
Debit and Credit Card payments used to settle veterinary bills with us will incur a 1.75% transaction fee, this is what we are charged by iZettle to use this service.
• All pets are left entirely at the owner’s risk.